Transform The HX
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THX Episode 35 - THX Case Study: Postal Services — A Mixed Model with Public Purpose
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THX Episode 35 - THX Case Study: Postal Services — A Mixed Model with Public Purpose

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🧭 Overview

The USPS delivers to every home in America—rich or poor, city or rural. It’s more than a logistics service. It’s a lifeline. But in an era of rapid privatization, should it still be?

This case study uses the THX Frameworks to explore where public delivery matters most, how private carriers fit in, and why mail is still about more than money.


✍️ Key Topics Covered

  • Why USPS is still essential for democracy, equity, and daily life

  • How private carriers like FedEx and Amazon depend on USPS for last-mile delivery

  • The dangers of shrinking public mail: rural exclusion, rising costs, lost trust

  • Global comparisons: what works (Swiss Post), what doesn’t (UK privatization)

  • A call for a mixed model—with public purpose at the core


🧠 Who This Is For

  • Voters, small business owners, rural residents, and postal workers

  • Policy leaders and civic planners looking at privatization

  • Anyone who believes access and affordability are national values—not market add-ons


✉️ Moments That Matter

  • A check delivered in time to make rent

  • A birthday card that arrives on the right day

  • A ballot that counts because the system was built to reach you—wherever you are


💬 Reflection Prompt

What if the only service that still shows up for you—rain, snow, or sun—was taken away in the name of “efficiency”?


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